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Submit Complaint

How to start your casino complaint:
A step-by-step guide

GamblerLawyer's free mediation service addresses payment delays, blocked accounts, and unfair denials of bonuses in response to player complaints.

Submit a Complaint Now

How we help

Before Submitting-Please read:

First of all, our involvement in your matter is subject to reaching a deadlock with the casino's support (save all emails sent/received, and live chat logs, etc.).

Evidence must be gathered, which may include: screenshots, key transaction IDs, bank statements, responses to or on behalf of the casino, T&Cs, and any other casino-related documents.

Common issues we can assist with:

  • Delayed withdrawals (more than 7 days or outside of guaranteed or reasonable time scales).
  • Confiscation or withholding of any Bonus winnings.
  • Unfair account closing (guidance only)

Our simplistic 5-minute form requires:

  • Your details: Name, email, country (kept confidential).
  • Casino information
  • Nature of the problem: (Payment delayed, account block, bonus withheld, or other)
  • Evidence upload: Screenshots or documents, for example.
  • Brief description of the problem, including timescales and other relevant info.

Tell us a bit about what happened

After you submit

  • Track Your Case: Log in to our system to check the status of a complaint (Pending, Resolved, or Rejected).
  • Get Updates: We alert you via email at every stage of the process.
  • Further Help? More Questions? Please contact our support team here or visit our FAQs section.

Why choose GamblerLawyer?

  • No fees – We get paid only if you win.
  • No bias – No affiliate ties. No undue influence can be exerted on an outcome.
  • Arabic-friendly - Support is available in Arabic.

don’t wait any longer

Contact GamblerLawyer Today

Contact our experienced team at Gamblerlawyer today to fight your case

Submit a Complaint Now